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Single Public Service

The Department of Public Service and Administration leads the process towards a single public service, which is focused on decentralising government services so that they can be easily and simply accessed.

The Single Public Service recognises the distinctiveness of the three spheres of government. The rationale for its creation is to improve collaboration among all government institutions in the three spheres making them accessible, efficient, representative, accountable, sustainable and responsive to the service delivery needs of the South African people. The approach to service delivery will be premised on putting citizens first “Batho Pele”.

In his State of the Nation Address on 3 June 2009, President Jacob Zuma emphasised the importance of a single public service in service deleivery:

"To ensure that all three spheres - local, provincial and national - improve service delivery, we will speed up the establishment of a single Public Service.

This administration will insist on putting people first in service delivery. We will ensure courteous and efficient service from front-counter staff in the provision of services in all government departments."

Frequently asked questions

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Last modified: 18 June 2012 11:18:02.