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Government call centres and help lines

Government call centres and help lines

Government has a number of help lines and call centres through which you can:

  • get information about services and programmes
  • report problems or make complaints
  • provide tip-offs to authorities about fraudulent or criminal activities.

The Presidential Hotline 17737 should be used when all your attempts to get assistance from a government department, province, municipality or state agency have failed. It is not only a complaints line. You can call to share your views or provide solutions to the challenges in your community.

We also list the help line numbers of non-governmental organisations working with government.

Call centre

Description

Telephone number

E-mail
Presidential hotline Deals with complaints about unresolved service delivery issues.

17737 (1 PRES)
Fax: 086 681 0987 / 012 323 8246

president@po.gov.za

Gateway call centre

Deals with enquiries about government services. Hours: 07:00 - 16:00 (Monday to Friday excluding public holidays) in Afrikaans, English, Sotho, Xhosa and Zulu.

1020

gatewaycc@sita.co.za
Numbers for specific issues

AIDS help line
Other AIDS helplines

Help line

0800 012 322

 

National Anti-corruption Forum

National anti-corruption hotline for the public service

0800 701 701

 

Call Centre for Investors (dti)

The Department of Trade and Industry (dti) helps companies wanting to invest in South Africa. Trade and Investment South Africa (TISA) maps investor needs with opportunities in each of the nine provinces.

0861 843 384 (SA callers)
+27 12 394 9500 (international callers)

 

Crime Stop

Report crime anonymously

08600 10111

 
Department of Agriculture, Forestry and Fisheries Fisheries 0861 123 626  
Department of Communications Ministerial hotline 012 427 8292  

Department of Education

Hotline

0800 202 933

 

Department of Environmental Affairs

Environmental affairs & tourism call centre

086 111 2468

 

Tip-offs anonymous on workplace dishonesty within environmental affairs

0800 116 110

 

Tip-offs on contraventions of environmental legislation

0800 205 005

 
Department of Health H1N1 influenza hotline 0861 364 232 H1N1@health.gov.za

Department of Home Affairs

- General enquiries: identity documents & travel documents
- Ministerial hotline for complaints and/or compliments
- Zimbabwean special dispensation call centre

0800 6011 90

0800 2044 76

0800 864 488 or 0800 601 190

csc@dha.gov.za

minister@dha.gov.za

Department of Human Settlements

- Housing enquiries - toll free
- Customer service hotline
- Fraud hotline

0800 146 873
012 421 1915
0800 204401

 
Department of Labour Fraud hotline 08600 22 194
fax 012 309 4676
Fraud@labour.gov.za

Department of Water Affairs

Water affairs enquiries - toll free

0800 200 200

 

Government Employees Pension Fund

- Pension and benefits queries
- Anti-corruption hotline

0800 117 669
0800 43 43 73

 

Health complaints

Limpopo
Mpumalanga
Eastern Cape
Free State
Gauteng

0800 919 191
0800 204 098
0800 032 364
0800 535 554
0800 203 886

 
Land Rights Awareness and Evictions

Land rights violations of any nature including illegal eviction

0800 007095  

Mental Health Information Line

Mental Health Information Line

0800 567 567

 

Military Police

Crime line

0800 222 091

 

National Health System Ethics Line

National Health System Ethics Line

0800 2014 144 14

 

National Traffic Call Centre (ntcc)

Report bad drivers, unsafe vehicles and reckless and negligent driver behaviour, as well as fraud and corruption within the traffic situation.

0861 400 800 (not toll free)

 
Public Protector RSA Investigates maladministration in government 0800 112040  
Public Works Dedicated hotline for payments outstanding for over 30 days. 0800 782 542
Fax: 012 320 2854
 

South African Police Service

 
National firearm call centre Enquiries about firearm licences 012 353 6111
SAPS Service Evaluation Complaints about poor police service 0860 13 0860
Childline Report child abuse
0800 05 55 55
National Crisis Line 24 hour telephonic counselling service dealing with all forms of abuse, HIV/AIDS, bereavement, suicide and eating disorders. It is linked to SAPS. 0861 322 322

SARS

Fraud and anti-corruption Hotline

0800 00 28 70

 

National Call Centre

0800 00 72 77
(0800 00 SARS)

 
  • Income tax

0800 00 7277

 
  • VAT

0800 00 7277

 
  • Pay as you earn (PAYE)

0800 00 7277

 
  • Tax clearance certificate

0800 00 7277

 
  • Customs: general

0800 00 7277

 
  • Tax practitioners

0800 12 12 19

 

Small Enterprise Development Agency (Seda)

- Public Sector SMME Payment
- Assistance Hotline - help with late government payments (more than 30 days)

0860 766 3729
0860 SMME PAY
Fax: 012 452 0458

 
South African Social Security Agency (SASSA) Report fraud with social grants 0800601011  

South African Qualifications Authority (SAQA)

National Career Advice Helpline

086 0111 673

help@nqf.org.za
Tourism Tourism call centre 086 111 2468 callcentre@tourism.gov.za
Provinces
Eastern Cape Education General enquiries on education 0860 638 636
Fax: 0862 169 749
customercare@edu.ecprov.gov.za
Gauteng Provincial Government General enquiries 0860 GAUTENG (0860 428 8364)
Fax:
011 429 3222

hotline@gauteng.gov.za
Limpopo Provincial Government Report cases on non-delivery and other issues directly to Premier Cassel Mathale. Hotline operates from Monday to Friday between 8am and 10pm. 0800 864 729 (toll free)

 

 

KwaZulu-Natal Department of Health: Service delivery complaints, information about health services,and antiretroviral therapy help line 0800 005 133  
Provincial Treasury 0800 201 049  
Transport - enquiries and offence reports
Online report facility
086 221 1010  
Nothern Cape Provincial Government

Northern Cape Fleet Management Entity: Report misuse and abuse of Government/state vehicles.

086 122 2627

CRobertson@ncpg.gov.za

 

Western Cape Provincial Government General enquiries 0860 142 142 (weekdays 08:00 - 18:00) questions@capegateway.gov.za
Non-governmental organisations
FAMSA Advice on family relationships 011 975 7107  
Life line Provides lay counselling, life skills training, lay counsellor development and facilitating related capacity building. 0861 322 322  
People Opposing Women Abuse (POWA) Women abuse 011 642 4345
After hours cellphone: 083 765 1235
 
Stop Gender Violence Anonymous, confidential and accesible telephonic information, counselling and refferals, in all 11 official languages 0800 150 150  
Human trafficking Report cases of human trafficking - hotline operated by the Salvation Army and Be Heard 08007 37283 / 08000 rescue  

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Last modified: 02 May 2013 15:45:54.

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