Government call centres and help lines

Government has a number of help lines and call centres through which you can:

get information about services and programmes
report problems or make complaints
provide tip-offs to authorities about fraudulent or criminal activities.

The Presidential Hotline 17737 should be used when all your attempts to get assistance from a government department, province, municipality or state agency have failed. It is not only a complaints line. You can call to share your views or provide solutions to the challenges in your community.

We also list the help line numbers of non-governmental organisations working with government.

Call centre	Description	Telephone number	E-mail
Presidential hotline	Deals with complaints about unresolved service delivery issues.	17737 (1 PRES) Fax: 086 681 0987 / 012 323 8246	president@po.gov.za
Gateway	Deals with enquiries about government services Accommodates six of the eleven official languages - English, Afrikaans, Xhosa, Zulu, Sesotho and Tshivenda	1020
GCIS Information Centre	A central point where you can get government and government-related information. The information centre provides information stored in internal databases and/or various external sources, or they will refer you to contact persons at relevant departments or bodies.	012 314 2211	info@gcis.gov.za
Numbers for specific issues
AIDS help line Other AIDS helplines	Help line	0800 012 322
Anti-corruption and fraud	Hotline	0800 701 701
Call Centre for Investors (dti)	The Department of Trade and Industry (dti) provides a facilitation service to companies wanting to invest in South Africa. Trade and Investment South Africa (TISA) maps investor needs with opportunities in each of the nine provinces.	0861 843 384 (SA callers) +27 12 394 9500 (international callers)
Crime Stop	Report crime anonymously	08600 10111
Department of Communications	Ministerial hotline	012 427 8292
Department of Education	Hotline	0800 202 933
Department of Environmental Affairs	Environmental affairs & tourism call centre	086 111 2468
	Tip-offs anonymous on workplace dishonesty within environmental affairs	0800 116 110
	Tip-offs on contraventions of environmental legislation	0800 205 005
Department of Health	H1N1 influenza hotline	0861 364 232	H1N1@health.gov.za
Department of Home Affairs	General enquiries: identity documents & travel documents Ministerial hotline for complaints and/or compliments	0800 6011 90 0800 2044 76	minister@dha.gov.za
Department of Human Settlements	Housing enquiries - toll free Customer service hotline Fraud hotline	0800 146 873 012 421 1915 0800 204401
Department of Water Affairs	Water affairs enquiries - toll free	0800 200 200
Government Employees Pension Fund	For pension and benefits queries Anti-corruption hotline	0800 117 669 0800 43 43 73
Health complaints	Limpopo Mpumalanga Eastern Cape Free State Gauteng	0800 919 191 0800 204 098 0800 032 364 0800 535 554 0800 203 886
Land Rights Awareness and Evictions	Land rights violations of any nature including illegal eviction	0800 007095
Mental Health Information Line	Mental Health Information Line	0800 567 567
Military Police	Crime line	0800 222 091
National Health System Ethics Line	National Health System Ethics Line	0800 20 14 144 14
National Traffic Call Centre (ntcc)	Report bad drivers, unsafe vehicles and reckless and negligent driver behaviour, as well as fraud and corruption within the traffic situation.	0861 400 800 (not toll free)
Public Protector RSA	Investigates maladministration in government	0800 112040
Public Works	Dedicated hotline for payments outstanding for over 30 days.	0800 782 542 Fax: 012 320 2854
South African Police Service
National firearm call centre	Enquiries about firearm licences	012 353 6111
SAPS Service Evaluation	Complaints about poor police service	0860 13 0860
Childline	Report child abuse	0800 05 55 55
National Crisis Line	24 hour telephonic counselling service dealing with all forms of abuse, HIV/AIDS, bereavement, suicide and eating disorders. It is linked to SAPS.	0861 322 322
SARS	Fraud and anti-corruption Hotline	0800 00 28 70
	National Call Centre	0800 00 72 77 (0800 00 SARS)
	Income tax	0800 00 7277
	VAT	0800 00 7277
	Pay as you earn (PAYE)	0800 00 7277
	Tax clearance certificate	0800 00 7277
	Customs: general	0800 00 7277
	Tax practitioners	0800 12 12 19
Small Enterprise Development Agency (Seda)	Public Sector SMME Payment Assistance Hotline - help with late government payments (more than 30 days)	0860 766 3729 0860 SMME PAY Fax: 012 452 0458
South African Social Security Agency (SASSA)	Report fraud with social grants	0800601011
Provinces
Gauteng Provincial Government	General enquiries	0860 GAUTENG (0860 428 8364)
KwaZulu-Natal	Department of Health: Service delivery complaints, information about health services,and antiretroviral therapy help line	0800 005 133
	Provincial Treasury	0800 201 049
	Transport - enquiries and offence reports Online report facility	086 221 1010
Western Cape Provincial Government	General enquiries	0860 142 142 (weekdays 08:00 - 18:00)	questions@capegateway.gov.za
Non-governmental organisations
FAMSA	Advice on family relationships	011 975 7107
Life line	Provides lay counselling, life skills training, lay counsellor development and facilitating related capacity building.	0861 322 322
People Opposing Women Abuse (POWA)	Women abuse	011 642 4345 After hours cellphone: 083 765 1235
Stop Gender Violence	Anonymous, confidential and accesible telephonic information, counselling and refferals, in all 11 official languages	0800 150 150
Human trafficking	Report cases of human trafficking - hotline operated by the Salvation Army and Be Heard	08007 37283 / 0 8000-rescue

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Last modified: 01 March 2010 09:47:39.