We also list the help line numbers of non-governmental organisations working with government.
Call centre |
Description |
Telephone number |
E-mail |
| Presidential hotline |
Deals with complaints about unresolved service delivery issues. |
17737 (1 PRES)
Fax: 086 681 0987 / 012 323 8246
|
president@po.gov.za |
Gateway |
- Deals with enquiries about government services
- Accommodates six of the eleven official languages - English, Afrikaans, Xhosa, Zulu, Sesotho and Tshivenda
|
1020 |
|
GCIS Information Centre |
- A central point where you can get government and government-related information.
- The information centre provides information stored in internal databases and/or various external sources, or they will refer you to contact persons at relevant departments or bodies.
|
012 314 2211 |
info@gcis.gov.za |
| Numbers for specific issues |
AIDS help line
Other AIDS helplines |
Help line |
0800 012 322 |
|
Anti-corruption and fraud |
Hotline |
0800 701 701 |
|
Call Centre for Investors (dti) |
The Department of Trade and Industry (dti) provides a facilitation service to companies wanting to invest in South Africa. Trade and Investment South Africa (TISA) maps investor needs with opportunities in each of the nine provinces.
|
0861 843 384 (SA callers)
+27 12 394 9500 (international callers) |
|
Crime Stop |
Report crime anonymously |
08600 10111 |
|
| Department of Communications |
Ministerial hotline |
012 427 8292 |
|
Department of Education |
Hotline |
0800 202 933 |
|
Department of Environmental Affairs |
Environmental affairs & tourism call centre |
086 111 2468 |
|
Tip-offs anonymous on workplace dishonesty within environmental affairs |
0800 116 110 |
|
Tip-offs on contraventions of environmental legislation |
0800 205 005 |
|
| Department of Health |
H1N1 influenza hotline |
0861 364 232 |
H1N1@health.gov.za |
Department of Home Affairs |
General enquiries: identity documents & travel documents
Ministerial hotline for complaints and/or compliments |
0800 6011 90
0800 2044 76 |
minister@dha.gov.za |
| Department of Human Settlements |
Housing enquiries - toll free
Customer service hotline
Fraud hotline
|
0800 146 873
012 421 1915
0800 204401 |
|
Department of Water Affairs |
Water affairs enquiries - toll free |
0800 200 200 |
|
Government Employees Pension Fund |
For pension and benefits queries
Anti-corruption hotline |
0800 117 669
0800 43 43 73
| |
Health complaints |
Limpopo
Mpumalanga
Eastern Cape
Free State
Gauteng |
0800 919 191
0800 204 098
0800 032 364
0800 535 554
0800 203 886 |
|
| Land Rights Awareness and Evictions |
Land rights violations of any nature including illegal eviction
|
0800 007095 |
|
Mental Health Information Line |
Mental Health Information Line |
0800 567 567 |
|
Military Police |
Crime line |
0800 222 091 |
|
National Health System Ethics Line |
National Health System Ethics Line |
0800 20 14 144 14 |
|
National Traffic Call Centre (ntcc) |
Report bad drivers, unsafe vehicles and reckless and negligent driver behaviour, as well as fraud and corruption within the traffic situation. |
0861 400 800 (not toll free) |
|
| Public Protector RSA |
Investigates maladministration in government |
0800 112040 |
|
| Public Works |
Dedicated hotline for payments outstanding for over 30 days. |
0800 782 542
Fax: 012 320 2854 |
|
South African Police Service |
|
| National firearm call centre |
Enquiries about firearm licences |
012 353 6111 |
| SAPS Service Evaluation |
Complaints about poor police service |
0860 13 0860 |
| Childline |
Report child abuse
|
0800 05 55 55 |
| National Crisis Line |
24 hour telephonic counselling service dealing with all forms of abuse, HIV/AIDS, bereavement, suicide and eating disorders. It is linked to SAPS. |
0861 322 322 |
SARS
|
Fraud and anti-corruption Hotline |
0800 00 28 70 |
|
National Call Centre |
0800 00 72 77
(0800 00 SARS) |
|
|
0800 00 7277 |
|
|
0800 00 7277 |
|
|
0800 00 7277 |
|
- Tax clearance certificate
|
0800 00 7277 |
|
|
0800 00 7277 |
|
|
0800 12 12 19 |
|
Small Enterprise Development Agency (Seda) |
Public Sector SMME Payment Assistance Hotline - help with late government payments (more than 30 days) |
0860 766 3729
0860 SMME PAY
Fax: 012 452 0458
|
|
South African Social Security Agency (SASSA) |
Report fraud with social grants |
0800601011 |
|
| Provinces |
| Gauteng Provincial Government |
General enquiries |
0860 GAUTENG (0860 428 8364) |
|
| KwaZulu-Natal |
Department of Health: Service delivery complaints, information about health services,and antiretroviral therapy help line |
0800 005 133 |
|
| Provincial Treasury |
0800 201 049 |
|
Transport - enquiries and offence reports
Online report facility |
086 221 1010 |
|
| Western Cape Provincial Government |
General enquiries |
0860 142 142 (weekdays 08:00 - 18:00) |
questions@capegateway.gov.za |
| Non-governmental organisations |
| FAMSA |
Advice on family relationships |
011 975 7107 |
|
| Life line |
Provides lay counselling, life skills training, lay counsellor development and facilitating related capacity building. |
0861 322 322 |
|
| People Opposing Women Abuse (POWA) |
Women abuse |
011 642 4345
After hours cellphone: 083 765 1235 |
|
| Stop Gender Violence |
Anonymous, confidential and accesible telephonic information, counselling and refferals, in all 11 official languages |
0800 150 150 |
|
| Human trafficking |
Report cases of human trafficking - hotline operated by the Salvation Army and Be Heard |
08007 37283 / 0 8000-rescue |
|
Last modified: 01 March 2010 09:47:39.