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Government services
Foreigners
How do I acquire
South African citizens
How do I
For information on services offered by government that are not listed here, visit the South African Government Services website. Information on the website is available in all official langages of South Africa.
Foreigners
How do I acquire a visa to visit South Africa?
Information on how to acquire a visa for South Africa, as
well as the visa application form is available on the
South African Government Services website.
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How do I acquire a permanent residence permit?
Information on how to acquire a permanent residence permit,
conditions that apply, and the necessary forms are available on
the
South African Government Services website.
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How
do I acquire a temporary residence permit?
Information on how to acquire a temporary residence permit,
conditions that apply, and the necessary forms are available on
the South African Government Services website.
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How
do I acquire a work permit?
Information on the various types of work permits that may be
applied for is available on the South African Government Services website.
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How do I have my foreign qualifications evaluated?
Apply to the South African Qualifications Authority (SAQA), which evaluates educational qualifications obtained outside South Africa. Procedural guidelines and tariff structure are contained in the Centre for Evaluation of Educational Qualifications (CEEQ)’s application guide. Information on how to have your foreign qualifications evaluated is available on the South African Government Services website website in all South African official languages.
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South African citizens
How do I
acquire an identity document (ID)?
This service is rendered by the
Department of Home Affairs. Information on how to apply for an identity document is available on the South African Government Services website in all South African official languages.
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How do I acquire a passport?
Travel documents are issued by the
Department of Home Affairs. Information on how to apply for a passport or other travel document is available on the South African Government Services website in all South African official languages.
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How do I acquire a birth certificate?
This service is rendered by the
Department of Home Affairs. Information on how to apply for a birth certificate is available on the South African Government Services website in all South African official languages.
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How do I acquire a marriage certificate?
Marriages are registered at the
Department of Home Affairs. Information on how to apply for a mariiage certificate or how to register your customary marriage is available on the South African Government Services website in all South African official languages.
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How do I obtain a death certificate?
Deaths are registered at the
Department of Home Affairs. Information on how to obtain a death certificate is available on the South African Government Services website in all South African official languages.
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How do I apply for a social grant (including pensions,
child support grants, disability grants, old-age grants and war
veterans grant)?
Social grant applications are administered by the South African Social Security Agency (SASSA). Information on social grants is available on the South African Government Services website in all South African official languages.
Enquiries
Paseka Letsatsi
Switchboard: (012) 400 2000
Tel: (012) 400 2166
Fax: (012) 400 2257
Grants Helpline: 0800 60 10 11
E-mail: pasekaL@sassa.gov.za
Physical address:
SASSA House
Prodinsa Building
cnr Beatrix & Pretorius
Pretoria.
How do I re-register for my social grant?
If you receive your social grant from a pay point or from a bank, you must re-register on the new biometric-based payment system. More information on the process is available on the South African Government Services website.
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How do I
obtain information about the Government Employees Pension Fund?
The
Government Employees Pension Fund can be contacted at
Tel: 0800 117 669 or +27 (0)12 319 1000/1911
Fax: +27 (0)12 326 2507
E-mail: Enquiries@gepf.co.za
Postal address: Private Bag X63, Pretoria, 0001
Physical address: No. 34 Hamilton Street, Arcadia, Pretoria
Website: http://www.gepf.co.za
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How do I apply for a learner’s licence?
Learner’s licences are issued by Driving Licence Testing Centres. Information on how to apply for a learners’ licence is available on the South African Government Services website in all South African official languages.
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How do I apply for a drivers licence?
Drivers and learners licences are issued by Driving Licence Testing Centres. Information on how to apply for or renew your drivers’ licence is available on the South African Government Services website in all South African official languages.
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How do I renew my drivers licence when abroad?
It is currently not possible to apply for the Credit Card Format (CCF) licence from abroad. You must renew your licence at Driving Licence Testing Centres. However, the Department of Transport will not charge you a penalty fee if you have proof that you were abroad during the conversion period. Information on how to renew your driver's licence is available on the South African Government Services website in all South African official languages.
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How do I obtain unemployment benefits from the UIF?
You can claim benefits from your nearest Labour Centre. The South African Government Services website contains information in all official languages about how to claim for various benefits from the Unemployment Insurance Fund.
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How do I register my domestic worker with the UIF?
You can register your employee through the following methods:
Information on how to register with the UIF is available on the Government Services website in all official languages.
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How do I register for a learnership if I am unemployed?
Register as a work-seeker at your nearest Labour Centre so that employers can find you if they want to start a learnership. You can also contact various Sector Education and Training Authorities (SETAs) to find out which companies are offering learnerships.
Information on how to register for learnerships is available on the South African Government Services website in all official languages
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How do I register my business?
Company registrations are handled by the Companies and Intellectual Property Registration Office (CIPRO). Information about company registrations is available on the South African Government Services website in all official languages.
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How do I access free basic municipal services?
Free basic municipal services are services provided at no charge by the Government to poor households. The services currently include water and electricity. These services are provided by municipalities and include a minimum amount of electricity, water and sanitation that is sufficient to cater for the basic needs of a poor household. However, policies regulating the provision of basic sanitation and refuse removal are yet to be finalised by the relevant sector departments of Water Affairs and Environmental Affairs.
Free basic water consists of at least a basic amount of 6 kl (6 000 l) of water per month per household. This amount may differ among municipalities and you should contact your municipality directly to find out exactly what the free basic water service is that they provide. You are required to pay for water that is used over and above the free supply.
Free basic electricity of 50kWh per household per month for a grid-energy system (connected through the national electrification programme)is provided. This amount of electricity will be enough to provide basic lighting, basic water heating using a kettle, basic ironing and access to a small black and white TV and radio.
Users who have pre-paid electricity meters will be able see when the free electricity is used up and will be required to buy more electricity at their own expense. Users with conventional or credit meters will not be able to see easily when they have used up their units. They will be charged for additional use at the end of each month.
Consumers who do not have access to grid energy electrification could be provided with non-grid energy by their municipalities. You should contact your municipality to find out the type of alternative sources of energy provided.
To have electricity and water connected in your home or business premises, contact the municipality of the area in which you have a new home or business.
In certain areas, the national supplier, Eskom, supplies electricity directly.
Contact the municipality where you live to apply for these services.
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Where can I complain about poor government service?
Operators at Government call centres and helplines will provide assistance. You can also call the relevant department or state agency. Contact details are accessible on contact information page.
The Presidential Hotline 17737 should be used when all your attempts to get assistance from a government department, province, municipality or state agency have failed. It is not only a complaints line. You can call to share your views or provide solutions to the challenges in your community.
The publication Know your Service Rights provides information on what you could expect from government.
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Last modified: 15 March 2012 14:49:10. |
